PHILADELPHIA--(BUSINESS WIRE)--
ACE USA, the U.S.-based retail operations of ACE Group, today announced
that ACE Risk Management, the company’s primary casualty division, has
again earned top honors in the 2013 Business Insurance Buyers
Choice Awards. These awards recognize organizations that buyers of
commercial insurance products and services would most often recommend
based on attributes those buyers consider most important. ACE Risk
Management is the recipient of three awards from Business Insurance:
overall winner in the Commercial Liability category, and that category’s
winner for both service and expertise.
This is especially significant as it represents the second consecutive
year that ACE Risk Management received Business Insurance Buyers
Choice Awards for service and expertise. Last year, the team was honored
in the categories of commercial auto, liability and workers compensation
for large and mid-sized businesses.
Chris Maleno, Division President, ACE USA, commented, “We’re proud of
the creativity and collaboration demonstrated by the ACE Risk Management
team in developing and launching several product innovations that have
enhanced our connectivity with clients. I’m especially proud of their
responsiveness to our Client Advisory Board members and brokers, in
developing these new initiatives that help risk managers do their jobs
more efficiently.”
“In our ongoing commitment to invest in improvements in service and to
create value for our clients, we have made further enhancements to our
interactive portals to take the servicing of the ARM business to the
next level,” said Matt Merna, Division President, ACE Risk Management.
“This past year, we expanded ACE Worldview® to ACE Risk Management (ARM)
brokers and clients – this portal streamlines their access to the range
of services we provide, and includes electronic delivery of policies and
endorsements and online access to their risk management programs. With
ACE Worldview, users can view status updates for their U.S. domestic ACE
Risk Management primary casualty programs in real time, online. In
addition, we’ve enhanced our award-winning ACE AcceleratorSM
program - users can now electronically complete and electronically sign
their state UM/UIM coverage election forms. Our goal is to continue to
use technology to enhance the overall customer experience.”
Some benefits of the new ACE Worldview portal for ARM include:
-
Electronic Delivery of Policies – ACE Risk Management can issue
policies and endorsements electronically via the ACE Worldview portal
to all policyholders that consent to electronic delivery
-
Document Library – an electronic repository of all policies and
endorsements, notices of elections, collateral agreements and captive
reinsurance agreements
-
Audit and Adjustment Manager portal – assists in the review and
verification of premium audit adjustments
-
ARM Service Center - clients or brokers can submit service
requests and the portal will track, monitor and display status updates
-
ACE Accelerator – a technology solution for the complete
automation of the uninsured and underinsured motorist (UM/UIM)
coverage selection forms process
-
ARM Service Standards – a detailed description of ARM service
standards which can be used to set expectations between the parties
and insure successful management of the program
-
Claim Service – a complete listing of ACE USA claims contacts
as well as claims submission information
-
Contact Information – important contact information for the ARM
underwriting team and the other contacts to assist in the servicing of
the program
To learn more about ACE Worldview for ACE Risk Management as well as our
distinctive products and services, please click on
this link.
ACE Risk Management, a division of ACE USA, offers comprehensive risk
management programs and services that are uniquely designed and
customized to assist companies in any industry dealing with the
significant costs of financing and managing risks. To learn more about
ACE Risk Management’s products and services, please visit
our website. Insurance is provided by insurance companies within ACE
Group. All products may not be available in all jurisdictions. The
product information above is a summary only. The insurance policy
actually issued contains the terms and limits of the contract.
ACE USA is the U.S.-based retail operating division of ACE Group,
headed by ACE Limited (NYSE: ACE), and is rated A+ (Superior) by A.M.
Best Company and A+ (Strong) by Standard & Poor’s. ACE USA, through its
underwriting companies, provides insurance products and services
throughout the U.S. Additional information on ACE USA and its products
and services can be found at www.acegroup.com/us.
ACE Group is one of the world’s largest multiline property and
casualty insurers. With operations in 53 countries, ACE provides
commercial and personal property and casualty insurance, personal
accident supplemental health insurance, reinsurance, and life insurance
to a diverse group of clients. ACE Limited, the parent company of ACE
Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a
component of the S&P 500 index. Additional information can be found at: www.acegroup.com.
Source: ACE Group