PHILADELPHIA--(BUSINESS WIRE)--
ACE Group today announced the appointment of Keith Higdon as Vice
President, Claims Data Analytics, Claims, ACE Group. In this
newly-created position, he will support both ACE and ESIS, Inc., a risk
management services company and member of ACE Group, in advancing and
executing a claims data analytics strategy for each organization to more
fully meet the evolving needs of its clients and support
industry-leading claim capabilities.
Based in Chicago, IL, and reporting to Steven Laudermilch, Senior Vice
President, Claims, ACE Group, Mr. Higdon will work collaboratively with
ACE’s Predictive Modeling team, placing an emphasis on accessing data
and transforming it into decision-making information, as a basis for
implementing efficient and effective claims management to drive down
clients’ total cost of loss.
In addition, Mr. Higdon will strategically use data to best serve
multinational clients with claims across the globe by working with ACE’s
Global Accounts division, which was launched in 2013 to service large
multinational customers with complex underwriting and servicing needs.
“I’m pleased to welcome Keith to this key role, which represents ACE’s
continued investment in our multinational claims operations. His
extensive experience and successful track record in predictive modeling
and client relationship building will enable ACE and ESIS to develop and
deploy analytic solutions that drive improved claims efficiency,
outcomes, and branding with current and prospective clients,” said Mr.
Laudermilch.
Chris Maleno, Division President, ACE USA, commented, “This data
analytics and predictive modeling-driven strategy will further enable
ACE and ESIS to develop a deep understanding of our customer-centric and
balanced approach that blends people, process, and technology, and the
distinctive difference in the way we use data analytics to measure
outcomes and pinpoint cost drivers of claims.”
With nearly 20 years of both data analytics and client relationship
management experience, and expertise in both the Property and Casualty
market and the TPA arena, Mr. Higdon most recently served as Senior Vice
President at a North American leading provider of claims management
services, where he coordinated a multidisciplinary team to identify new
efficiencies for clients, including cost saving opportunities, new
products and technologies. Prior to this role, he held various data
analytics and evaluation, and business management roles at a global
brokerage.
Mr. Higdon is a graduate of Northern Illinois University, where he
received dual Bachelor of Science degrees in Sociology/Criminology and
Anthropology. In addition, he was awarded a Master of Information
Technology and Management (MITM) degree from Illinois Institute of
Technology. Mr. Higdon serves as Chairman of the Advisory Board – Center
for Employee Health Studies, University of Illinois at Chicago.
ESIS®, Inc. (ESIS) is part of ACE Group, providing claim and
risk management services to a wide variety of commercial clients. ACE
Group is one of the world’s largest multiline property and casualty
insurers. With operations in 54 countries, ACE provides commercial and
personal property and casualty insurance, personal accident supplemental
health insurance, reinsurance, and life insurance to a diverse group of
clients. ACE Limited, the parent company of ACE Group, is listed on the
New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500
index. Additional information can be found at www.acegroup.com.
Source: ACE Group