PHILADELPHIA--(BUSINESS WIRE)--
ACE Group today announced new executive appointments in its high net
worth personal lines insurance business, ACE Private Risk Services,
naming Clyde Douglas as Senior Vice President, Claims, and Eileen
Castolene as Vice President of Operations.
Based in Salem, VA, Mr. Douglas will be responsible for overseeing the
Claims operations related to ACE Private Risk Services’ specialized
home, auto, recreational marine, valuable collections, and umbrella
liability insurance, which are sold through a national network of
independent agents and brokers. He will report jointly to Mary Boyd,
Division President, ACE Private Risk Services, and Frank Lattal, Senior
Vice President, Chief Claims Officer, ACE Group.
Ms. Boyd commented, “We are pleased to bring Clyde on board in this
critical role for ACE Private Risk Services. He has a strong track
record of accomplishments in leading large Claims organizations and
responding to the needs of high net worth clients when they need our
help most. We are fully confident he will build on the strong reputation
for claims service excellence that we already have.”
Mr. Douglas joins ACE from a national personal insurance carrier, where
he served as the Chief Claims Officer. With nearly twenty years of
insurance claims experience, Mr. Douglas has held a variety of
leadership positions in the U.S. and Canada while working at four
leading insurance companies. Prior to entering the insurance industry,
he served in the U.S. Coast Guard for eight years. He is a graduate of
Chapman’s School of Seamanship, located in Stuart, FL, and the U.S.
Coast Guard Maritime Law Enforcement School, located in Charleston, SC.
Mr. Lattal added, “In addition to his deep understanding of high net
worth clients, Clyde possesses a strong history of successfully
analyzing organizational performance and capitalizing on opportunities
to enhance teamwork and deliver a differentiating claims experience for
clients. We are glad to welcome him to ACE.”
Based in Salem, VA, Ms. Castolene will be responsible for leading ACE
Private Risk Services’ nationwide Agency and Billing Services Center,
Billing Department, and ACE’s NewMarkets Insurance Agency. She will
report directly to Ms. Boyd.
Ms. Castolene joins ACE from a national carrier, where she spent the
last nine years in a number of senior operational leadership roles,
including Vice President and General Manager for a Personal Lines
Operations Center and as Regional Director for the company’s Western and
Southwestern Regions in Middle Market and Specialty Programs. She holds
a Bachelor of Science degree in Business Administration from University
of St. Joseph, located in West Hartford, CT, and a Master’s degree in
Organizational Leadership from Quinnipiac University, located in Hamden,
CT.
“Eileen brings extensive operational knowledge, leadership skills, and
experience to her new role at ACE Private Risk Services,” said Ms. Boyd.
“We are delighted to have someone with such an impressive track record
in managing successful operations centers join our team. Together,
Eileen and Clyde represent the latest of a series of changes we have
made over the past six months to further strengthen our organizational
depth and breadth to better service our agents and clients. As we
approach the fourth quarter of 2014, we believe we have the strongest
group of proven professionals in our history.”
ACE Private Risk Services is ACE Group’s high net worth personal
insurance business, which provides specialty coverage for homeowners,
automobile, recreational marine, umbrella liability and collections
insurance for financially successful individuals and families. Policies
are issued by Bankers Standard Insurance Co., ACE Insurance Co. of the
Midwest, and Atlantic Employers Insurance Co. Additional information can
be found at: www.aceprs.com.
ACE Group is one of the world’s largest multiline property and casualty
insurers. With operations in 54 countries, ACE provides commercial and
personal property and casualty insurance, personal accident supplemental
health insurance, reinsurance, and life insurance to a diverse group of
clients. ACE Limited, the parent company of ACE Group, is listed on the
New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500
index. Additional information can be found at www.acegroup.com,
or follow ACE on Twitter https://twitter.com/ACEGroupNA.
Source: ACE Group