Establishes North American Multinational Claims Practice
PHILADELPHIA--(BUSINESS WIRE)--
ACE Group today announced key executive appointments in its
Multinational Claims operations to support the recent creation of ACE’s
Global Accounts Division, which serves large multinational customers
around the globe with complex underwriting and servicing needs.
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Krista Glenn has been promoted to Senior Claims Officer, Multinational
Claims, in the company’s North American Claims operation. She will be
leading the newly-created North American Multinational Claims Practice.
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Graham Chesman was named Head of Multinational Claims for ACE Overseas
General, the company’s international general insurance business.
In their new roles, Mr. Chesman and Ms. Glenn will collaborate to
enhance and standardize country-specific claims operations and reporting
to better respond to client and broker needs around complex global
claims. Both executives will work with the ACE Global Accounts Division
to ensure that customers receive a seamless, full-service claims
experience.
ACE’s
Global Accounts Division is comprised of regionally-based client
service teams that focus on managing risks worldwide. The Division,
which is led by Joseph Clabby, Division President, ACE Global Accounts,
also manages the award-winning ACE Worldview® information portal for
clients and brokers.
“I’m pleased to welcome these proven executives to these key roles as we
broaden our investment in ACE’s North American and European claims and
multinational services capabilities,” said Frank Lattal, Chief Claims
Officer, ACE Group. “Krista and Graham’s deep understanding of claims
operations and service, and the technical knowledge needed to manage
complex global claims in support of ACE’s multinational business lines
and Global Accounts business, is a testament to the strength and depth
of the claims team we have built in North America and globally.”
In a joint statement, Andrew McBride, Executive Vice President, Claims,
ACE Overseas General, and Doug Poetzsch, Executive Vice President, ACE
North American Claims said: “Establishing this new multinational
practice focusing on claims, and appointing Krista and Graham to these
important roles, emphasize our heightened focus on customer service,
further enhancing ACE’s ability to provide technical claims expertise to
our varied clients and brokers in a streamlined fashion, and brings a
new level of service that is unmatched in the multinational claims
arena.”
The new North American Multinational Claims Practice joins five existing
claims practice specialties: Primary Casualty; Property and Marine;
Professional Risk; Workers Compensation and Accident and Health, and
Excess and Specialty. ACE, through its specialized claims practice
specialties, promotes organizational excellence around segments of
technical expertise supported by a number of shared functions, including
technical claims quality audit, subrogation, fraud investigation, claims
data analytics and vendor management.
With more than 20 years of insurance claims industry experience at ACE
and its predecessor company, Ms. Glenn most recently served as Senior
Vice President, North American Claims, where she managed the company’s
Casualty Lines claims, including the International Casualty, Public
Entity, Complex and Long Term Exposure claim teams. She will continue to
manage the training program for the company’s North American Claims
operation. Ms. Glenn received a Bachelor of Arts degree in
Communications, cum laude, from Seton Hall University, in South Orange,
NJ, and a Juris Doctor degree from Widener University School of Law. She
is admitted to the bar in Pennsylvania and New Jersey. Ms. Glenn is
based in Wilmington, DE, and will report to Mr. Poetzsch.
Mr. Chesman has four decades of insurance industry claims experience,
including more than 30 years at ACE. He most recently served as
Multinational Claims Client Executive, where he provided leadership and
coordination within Europe for the claims service offering and delivery
to all multinational clients for ACE Group. He has held various
technical, claims management, regulatory, and compliance roles within
the organization. Mr. Chesman is based in London, England, and will
report to Mr. McBride. He received a Bachelor of Arts degree in
Industrial Economics from the University of Nottingham, and holds the
Fellowship of the Chartered Insurance Institute (FCII) professional
insurance designation.
ACE Group is one of the world’s largest multiline property and casualty
insurers. With operations in 54 countries, ACE provides commercial and
personal property and casualty insurance, personal accident supplemental
health insurance, reinsurance, and life insurance to a diverse group of
clients. ACE Limited, the parent company of ACE Group, is listed on the
New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500
index. Additional information can be found at www.acegroup.com,
or follow ACE on Twitter, https://twitter.com/ACEGroupNA.
Source: ACE Group